How SelfRefer works

How SelfRefer works?

If you are a current QPS employee, you are entitled to six sessions each Financial Year through the SelfRefer program.

These six sessions are:

• free of charge to you (QPS funds these sessions)
• private, confidential and external to the QPS
• with your choice of vetted service provider, experienced in providing support to First Responders

How does the program work?

The Queensland Police Service has partnered with mental health providers across the State to deliver external, confidential support to all employees.

These providers have undergone a stringent procurement and vetting process to ensure that they have specific knowledge and experience in supporting First Responders. The SelfRefer Providers have also committed to prioritising QPS employees for appointments.

Accessing these services is simple! Let us walk you through the process.

1. From our list of providers, choose a provider that suits your needs and follow their relevant instructions on how to make your appointment.
2. When attending your appointment (either in-person or via telehealth) you will need to have your valid, current QPS ID or Badge.
3. The provider will sight your registration number, only for the purposes of confirming that you are a current QPS employee as part of their client onboarding mechanisms to ensure payment by the QPS.
4. The provider will anonymise your information by providing the QPS an invoice, with a de-identified number for the invoice, such as: QPS1002 (which will be recurring for all subsequent sessions).
5. The only information that providers will supply to the QPS on the invoice:
   • De-identified invoice number (e.g. QPS1002)
   • Reason for attendance (e.g. Workplace Stress)
   • Number of sessions ‘QPS1002’ has attended
6. The SelfRefer Manager will receive the invoice and approve payment to the Provider.
7. That’s it! You’re on you way to accessing confidential, external support at no cost to you for up to six sessions.

The SelfRefer Providers can be accessed for a variety of reasons, including; proactively staying on top of your mental health and wellbeing, seeking help early before you become ill or injured, or if you’re in need of more critical support.

The service providers can provide personalised wellbeing support for a wide range of reasons, such as but not limited to: